In the age of online shopping where customer service has become a chatbot, an answering service reading from a script or an email address to a blackhole, it was SO REFRESHING to work with Jean-Philippe! Before selling us anything, JP got to know us, our furniture needs, style preferences and practical concerns. He reviewed photos and measurements and then immediately got back to us with insightful and thoughtful design ideas that provided us the versatility and aesthetic that we were trying to accomplish with our outdoor space. We love our Ethimo tables and chairs, and we greatly appreciated our experience with the entire Bon Marché team. From design to order processing to shipping, the experience was honest, thorough and efficient. Culture starts at the top, and Jean-Philippe’s focus on customer service permeates the organization. Well done!
January 2024